Terms and Conditions

These are the terms and conditions for sale on the Lowz online store. These conditions apply to all orders made through this website or any of our branches. When you place an order, you agree to the terms of the contract between you and the brand Lowz.

These terms explain the rights and obligations of the parties, which apply, to your order of products through the store, for this reason it is important that you take the time to read these terms carefully. Lowz recommends that you store these Terms on your computer or print them and keep them so that you can refer to them later.

Information about the Lowz brand company:

Orient Decoration Comprehensive is a commercial establishment established in the Sultanate of Oman and bears the registered trademark “Lowz”. Full contact details are listed below:

Decoration of the comprehensive east – almonds

six. 1303968

Al Maabilah South, Muscat, Sultanate of Oman

Phone: 92955888

Email: info@oudwood.org

In order to facilitate the smooth performance of the Contract by Luz, it is important that you provide your details correctly and completely, such as your name, email address and shipping address as instructed. You are responsible for the correctness of the details provided by you. You will find full contact details with Luz above.

Lowz will only use the details provided by you in the manner specified in the Privacy Policy, which you can refer to on its website.

When you place an order through Luz’s store, you will enter into a contract with Orient Decoration and the contract will be created as soon as Luz sends a confirmation to the email address you provided.

The contract during the period of the offers, and in the event of an obvious error and/or technical failure in the system, such as an unusually low price, is not binding on (Lowz). Please contact us if you doubt the validity of the offer.

The total price displayed in the online store at the moment of placing the order is the total price, if any, including all taxes and shipping costs.

You can pay for your order in the manner shown in the Lowz store.

Lowz will do everything in its power to process and deliver your order as soon as possible after receiving the full payment.

Orders are delivered to the shipping address indicated by you and by the delivery methods you choose. The delivery period as shown on the website is an estimate. External factors, such as stock status as well as payment issues and the modes of transportation you choose may affect the delivery period.

If you have an order delivered outside Oman, it is possible that the respective country may charge additional fees such as import tax. Luz brand has no influence or control over these fees and therefore will not be able to report them to you. Before placing this order, you should check whether the items you have ordered can be exported to the respective country or imported in the respective country and what is the cost of that.

The products you have ordered will be transferred to you at the moment full payment is received by Lawz. Luz places great importance on ensuring that products are shipped correctly and completely. If you receive unexpectedly incomplete or damaged products, please contact Luz immediately.


Luz makes every effort to present its products on the Website as fully as possible. However, in the nature of the products shown there may be differences (such as color differences) between the image of the products on the Website and the product delivered to you. If you believe that the product delivered is not the same as the product displayed on the Website, you may use your right of return as described in the Return Policy.

Payments are not refundable, please report the replacement within 24 hours from the time the order is received.

Replacement can be done within 15 days from the date of issuing the invoice.

There are no fees for replacement, and the customer bears the shipping cost, if any. The purchases to be exchanged must be in good condition, undamaged, unused, and in their original Luz brand packaging. It is also required to present the original purchase invoice receipt.

We seek to ensure the quality of the product and service provided to all our customers, and accordingly, we reserve the right, in the Luz brand, not to agree to replace purchases in the event that none of the above-mentioned conditions are met, or proof that the product to be replaced is invalid, or what the management deems Fit almond sign.

– Luz brand will not be responsible if a customer does not respond to the delivery team as soon as he/she is called for delivery within the Sultanate of Oman, the purchased items will be returned to our store.

– The website is provided by “Loz” “in its current state” and “according to the circumstances.” Luz disclaims any representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials or products displayed on the Website.

Lowz brand strives to provide the highest possible quality in terms of its products and services. However, if you have any complaints, you can send them by phone, mail or email to:

Phone: 92955888

Email: info@oudwood.org